Net Promoter Score (NPS) is a vital metric for Shopify stores to measure. For, it tells them how many of their customers are ready to recommend the store, its products, or services in their circle. It is an indicator of customer satisfaction and brand loyalty. It also provides you insights into further improving your customer experience.
The ultimate requirement for carrying out an NPS analysis is an NPS app. With the market being flooded with so many of these apps, you’re spoilt for choice. That’s why we’ve picked 13 of the best NPS apps for Shopify.
13 Best NPS Apps for Shopify
While the best NPS app for Shopify is one that’ll seamlessly integrate with the e-commerce platform, it should also have the features you’re looking for and be affordable for you. That’s why we’ve discussed 13 NPS apps along with their features and pricing. So, read on.
NotifyVisitors is the topmost candidate on our list of Shopify NPS apps. Our app lets you customize every element like color, questions, and heading to craft an NPS survey that goes with your theme. Once your NPS is ready, you can send it to targeted customer groups through email or pop-up across the user’s web or mobile browser.
Our tool will analyze responses and provide you with deep insights into how you can reduce churn and accelerate business growth. Its detailed analytics will include customer segments including the customer’s location, the device used, review, and more.
- Multi-platform sharing
- NPS Scheduling
- Survey Personalization
Pricing: Contact us to know the pricing of NotifyVisitors NPS app. You can try it for free here.
2. Post Purchase NPS Survey
Post Purchase NPS Survey by Hulkapps.com is the next candidate on our list of the best NPS apps for Shopify. It’s designed to enhance the interaction of the participants. For, they can leave their comments using custom fonts, star ratings, and emojis. You can also employ this to boost the creativity of your marketing and promotional activities.
The tool provides you with the fullest freedom to determine how your survey should look and feel. You can embed the survey thus created to your site in just a single click. Its data analytics can help you in recognizing patterns, which you can use to create customer loyalty.
- One-click Installation
Pricing: The app costs $9.90 per month and comes with a 7-day free trial.
Reveal is an NPS and RFM (Recency, Frequency, and Monetary) analysis tool. It helps you take advantage of your data to acquire, segment, and retain customers. You can use it to experiment and fix your business model and come up with new approaches to save time and reach your targets.
This automated NPS software aids in fixing your customer journey with its advanced data analytics and real-time alerts. The reporting also facilitates understanding what truly matters to your customers, and thereby, becoming customer-centric.
- RFM Customer Segmentation
- Dynamic Audience Builder
- Analytic Reporting
Pricing: There’s a free plan available. The paid plans start at $99 per month. It comes with a 30-day free trial.
Customer.guru is a Shopify NPS app. Its surveys are customizable and fully responsive on all devices. You can get your surveys translated into the language your customers speak. These include Spanish, Croatian, Hungarian, English, Portuguese, French, Russian, Greek, Hebrew, Italian, German, Slovak, Polish, or Czech.
This NPS app has a smart follow-up feature for automatically sending up to two follow-ups. You can directly upload your surveys to emails or schedule the later sending of it. Over time, your analytics will show your customer segments along with their responses.
- Language Translation
- Survey Scheduling
Pricing: There’s a free plan available. The paid plans start at $50 per month.
Zigpoll is another multilingual NPS survey app, which can be embedded on-site or sent through SMS or email. Every single detail on the survey can be customized. You can choose from multiple-choice, binary, or short-answer types of surveys.
You’ll be able to link each survey response to your Shopify customer dashboard. Thus, you get to construct a zero-party database with insights gained directly from your customers.
Other than the NPS survey, you can also conduct abandoned checkout and post-purchase surveys to uncover common pain points and analyze customer satisfaction, respectively. You can create as many surveys as you need.
- Multiple survey formats
- Abandoned checkout surveys
- Post-purchase surveys
- Export Responses
Pricing: There’s a free version available. The paid plans start at $10 per month.
Affiniv is an NPS app for Shopify. You can customize the theme and personalize the questions on your survey. You can also automate the sending of NPS surveys to customers a certain number of days after they make an order. You can either embed the survey on your website, or send it over SMS, email, or WhatsApp.
It lets you gather and analyze responses within minutes and hours, instead of days. You can analyze customer response on your user interface with its powerful segmentation features. Other than NPS, you can also conduct star, eNPS, CSAT, or custom surveys with it.
- Survey automation
- Star, eNPS, CSAT, or custom surveys
- Multi-channel sharing
Pricing: There’s a free plan available. The paid plans start at $99 per month. They come with a 14-day free trial.
Delighted is another Shopify NPS app that facilitates automating sending post-purchase NPS, 5-star, and CSAT surveys. It sends out surveys to customers as soon as an order has been successfully completed. This helps you in identifying and resolving their pain points.
It lets you build unique customer segments so that you can laser target your audience and thereby get good quality and quantity responses. The tool’s dashboard displays survey responses in real time. This helps you learn trends over time.
- Survey Scheduling
Pricing: There’s a free plan available. The paid plans start at $224 per month. They come with a 7-day free trial.
QServus is the next software on our list of NPS apps for Shopify. With its seven pre-designed sets of questions, it lets you craft your mobile-friendly NPS survey within a minute. For, the seven given questions, you can modify five to refine the survey as per your preferences and concerns.
The software lets you send out your surveys to customers through QR codes, email, web links, or widgets. After that, you can start getting feedback and analyze those in real time. The tool will calculate, configure, and display the key metrics automatically. It also lets you download the reports in formats including Excel and PDF.
- Readymade survey questions
- Multi-channel sending
- Real-time analytics
- Report downloading
Pricing: QServus is a free tool.
Callexa is an automation tool designed for analyzing and measuring customer sentiment. Some days after every order is sent from your Shopify store, the app automatically sends out surveys based on the NPS. It allows you to sync back the incoming comments and ratings to your Shopify order entries.
You can also browse through those via the stats and reporting functions on the tool’s dashboard. This way, you can get real-time feedback on the impact of new introductions made to customer service, identify the reasons behind cancellations or returns, identify your strengths and weaknesses, respond to criticism immediately, and track trends over time.
- Data Export
- Survey Links
Pricing: There’s a free version available. The paid plans start at $39.90 per month.
AskBeat is a tool for gathering NPS for e-commerce post purchases and abandoned carts via email. You can either send them manually to a list of customers or automate the process. Your survey can be designed to bear your logo and wordings, and be in any language you prefer.
And you can motivate customers to participate in your survey by offering discount codes.
You can view survey results as and when they arrive. The changes to reports will be viewable in real time. You can evaluate NPS over time.
- Automated NPS
- Manual Surveys
- Real-time results
- Advanced Reports
Pricing: There’s a free plan available. The paid plans start at $9 per month.
Grapevine is another reputed NPS app for Shopify. You can publish your surveys through multiple channels including Point-Of-Sale (POS). You can also integrate your post-purchase survey seamlessly into the Order Status Page. You can set up reminders to maximize the number of responses.
The tool helps you collect zero-party data and gain customer insights therefrom. The tool’s analytic specialty is that it tracks submissions along with the sale value against each customer. This allows using the attribution data accordingly to allocate budget.
- Multi-channel publishing
- No Branding
- Analytic Tracking
Pricing: The tool’s pricing starts at $5 per month and comes with a 7-day free trial.
Census is the last but one candidate on the list of the best Shopify NPS apps. Besides gauging brand sentiment, it helps you ask specific questions about on-site bugs, customer attribution, site issues, bug problems, and more. You can ask questions based on rules, products purchased, devices used, tags, and categories.
All feedback is linked back to customers and their orders. This facilitates a better understanding of feedback and quantifying of the impact. You can filter through the responses to quickly recognize issues and easily export lists.
- Pre-built questions
- Email notifications
- Rule-based questions
- Detailed reporting
Pricing: There’s a free plan available. The paid plan costs $10 per month.
Smile is the final candidate on our list of the best NPS apps for Shopify. You can customize your survey to match your Shopify store’s branding. It lets you automate the sending of your NPS surveys to customers after they’ve completed purchasing from you. You can send your survey through email or embed it on your website.
Over time, you’ll get detailed analytics on your NPS scores, enabling the tracking of changes in customer satisfaction and recognizing regions for enhancement. You can segment customers based on their NPS rating of your store, purchase history, and more.
- Customizable surveys
- Detailed analytics
Pricing: Smile is a free NPS tool.
In this blog, we’ve shared 13 of the best NPS apps for Shopify to help you make your choice among them. Go through the features and pricing of each to ensure that the app of your choice suits your requirements and budget. Do you try NotifyVisitors for free to understand whether or not it would fit you. We assure you that you’ll find it good!
1. What is Net Promoter Score (NPS)?
NPS is a measure of customer satisfaction and loyalty. It is evaluated by asking customers their likelihood to recommend a company on a 0 to 10 scale.
2. What is the formula for measuring NPS?
You can calculate NPS by subtracting the percentage of Detractors (those who’ve given an NPS rating between 0 to 6) from the percentage of Promoters (those who’ve given an NPS rating of 9 and 10).
3. Why is NPS important?
NPS helps brands and businesses gauge their customer satisfaction and loyalty. This is vital because businesses get to understand whether they’re up to the mark or still need to improve when it comes to making their customers happy with their offerings and customer service.