NPS surveys are of great relevance to not only just measure the customers’ satisfaction but pacifying their grievances too. Customer satisfaction involves solving their pain points and asking them why did they give a specific rating.
NPS resolution is inevitable to push your promoters to promote the brand, fetch the attention of the passives with catchy offers and try to build a brand image with the detractors. NotifyVisitors lets you simplify the pain-points of the customers by sending NPS in a user journey. Create the event and imply conditions on it as per the actions/behaviors of the users and ask the reasons for their ratings.