Resolve the issues of unattended tickets or overdue tickets by setting up the ticket’s properties.
Give on the spot responses to the customers with pre-defined template responses and save time.
Perform the right actions with the tickets, such as closing or archiving tickets. Use time-based conditions for rightful maintenance of tickets.
“PeppyProjects has helped us structure our team. All projects are now tested and launched a lot quicker and modifications are easier to implement.”
NANDITASBI Life Insurance
Assign right tickets to the right agent
Employ rule-based ticket assignment to allot the right ticket to the right agent.
Integrate with external systems
Use conditional webhooks to communicate and integrate with the external systems.