Help your customers help themselves
An eloquent knowledge base support to enable proactive self-service without any personal help.
Easily Create Help Articles
Creating and editing help articles is now easier than ever with a simple yet powerful visual editor. Start with drafts, add images, videos, tables, and publish new articles for your customers to see.
Pro-Manage All Your Knowledge
Build up a well-structured hierarchy of all your knowledge base content to get a clear overview of how it performs and to help customers find answers to their questions faster.
Power Search The Knowledge Base
Enable users and your team to quickly find the content they look for with powerful search that automatically suggests relevant articles based on the typed in keywords.
Understand Customer Needs Better
Collecting failed search queries and customer reactions to your articles helps you optimize your knowledge base content and turn ? reactions into more ? customers.
Keep Your Content Seo-Optimized
Easily optimize your help content for search engines and social media to help it rank high and shine bright, so that customers can find you and your content faster.
Offer Multi-Language Help Content
Create content in multiple languages for different audiences and automatically present your knowledge base and all articles in the language of your customers.
Find And Send Articles In Chat
Your customers can now easily find your articles without leaving the chat widget. In turn, your support team can also search for and send relevant articles to customers right inside the chat.
Mission: Branded and Beautiful
In addition to a number of color and formatting options, you can customize
every detail of your knowledge base with custom CSS.
Multiple Features in Knowledge base
Be solution ready for the customers
Create a branded help center. Fill it with informative content. Let the customers find their own answers themselves on any device.
Enable faster communication
Our AI evinces relevant articles based on customer’s queries. It eases out customer’s problems at a faster pace.
Congregate analytics to improve content
Know customer reviews by integrating the knowledge base to google analytics. Improve your content on the basis of data analytics.
Organize content to simplify needs
Systematize your content by giving requisite topics and keywords to it. Apply the visual settings to let the customers find what they need.
Advanced Reporting & Analytics
Understand how your subscribers interact with your email marketing efforts by tracking conversion rates on your homepage dashboard.
Avoid repetitions through automated guide
Removing the chaos of answering the same questions back and forth.
Knowledge base software automatically deviates customers to the right article.
Saves time in query dissolution
Knowledgebase resolves customer’s queries by directing them to the relevant articles. It saves time by dissolving the need for an agent to solve a query.
A happy & satisfied customer
Effective Knowledgebase software reduces the time for query resolution. It leaves a customer happy and satisfied with the faster service.
Coach your agents
A great knowledge base guide not only resolves customer’s queries. Its comprehensive guide trains the agents as well.
SEO enabled searchability
Knowledgebase system is SEO enabled. It allows the customers to discover you through search engines.
In depth Statistics
Improve your results drastically with our in depth statistics which let you monitor results minutely.
Client reviews
We are very proud of the service we provide and stand by every product we carry. Read our testimonials from our happy customers.
Start Growing With Peppybiz Today
With tools to make every part of your process more human and a support team excited to help you, getting started with inbound has never been easier.
