Get rid of email clutter with integrated inbox
Allow multiple team members to manage a shared inbox in exactly the same way they manage their own personal email inboxes. Keep a track of almost everything and effectively manage your team with a shared inbox.
Trusted by 12,000+ Customers
Helpdesk software - Need of the hour
Reply to emails with shared inbox
Avoid dependency on other team members. Allow access to emails for multiple individuals at the same time. Send and receive emails from a shared email address, view an archive of all sent and received emails, and save emails in shared folders.
Set up SLAs for urgent mails
Markdown all your urgent work and priorities by setting SLAs. Do not miss deadlines and ensure timely support to the customers. Set deadlines for different types of inquiries and customer segments.
Collaborate missing deals over mails
Handle the responsibilities of your missing colleague via shared inbox. Access all the emails managed by other team members. An integrated inbox is the first-hand solution for all your forgotten and missed mails.
Track your team's performance
Evaluate how your team is communicating with the other customers. Monitor their performance. Keep a track of all the replies at one collaborative place. Analyze them and see what changes a teammate has to undergo in his demeanor.
CENTRALIZED COMMUNICATION
Manage all customer communications
Whatever be the medium of your customer communications, keep an eye on all of it under one intuitive and collaborative dashboard.
Automate customer support
Give whole-heartedly attention to your customers through automation. Reduce the workload and commit yourself fully towards customer service.
Routing rules
Set specific routing rules for incoming messages in your conversations inbox. Accelerate your workflow and lend effective customer support.
Tag conversations
Arrange and organize customer conversations with the help of tags. Store them for future references.
Save replies
Save your time by storing replies for frequently asked questions. Put them into the conversations as an when customers ask.
Create custom folders
Create folders for your conversations. Give all your conversations an organized view to have a look at them for future references.
PeppyProjects has helped us structure our team. All projects are now tested and launched a lot quicker and modifications are easier to implement.
NANDITA
SBI Life InsuranceCOLLABORATION
Collaborate with your team
Reduce dependency on any of your team members. Get to know about the functioning of your team members without asking them directly.
MOBILE
Web app helpdesk
Peppydesk is now available on a smartphone. Get handy with your queries via the helpdesk app and allow a faster resolution.
Reporting, that helps you improve consistently
Stay on top of the most important metrics to help you manage your team.
Conversational insights
Use rules to automate incoming conversations in your inboxes. Speed up the workflows via static automation.
Team performances
Analyze your team’s performances and know where they are lagging behind. Use insights to improve their performance.
Customer reviews
Get to know about what your customers might be thinking about you. Are they getting an ideal service and support from you!! Know this and much more.
Company Report
Measure the productivity of your team and agents. Know if they are taking your organization to heights or depleting its reputation.
Reporting, that helps you improve consistently
Stay on top of the most important metrics to help you manage your team.
Conversational insights
Improve your performance with effective report analysis. Know the important details and insights and rectify your setbacks.
Team performances
Analyze your team’s performances and know where they are lagging behind. Use insights to improve their performance.
Customer reviews
Get to know about what your customers might be thinking about you. Are they getting an ideal service and support from you!! Know this and much more.
Company Report
Measure the productivity of your team and agents. Know if they are taking your organization to heights or depleting its reputation.
INTEGRATION
Seamlessly integrate with tons of apps
Integrating with other apps was never more easy, now enjoy a seamless connection with tons of other amazing apps with peppydesk.
Multiple features in Peppydesk
Customer records
View customer history and records, everything at one integrated platform. Simplify the chaos of searching each customer.
Assign responsibilities
Assign conversations to the team members. Sort out their responsibilities and duties according to their strengths.
Mark statuses
Handle conversations by knowing the status of each conversation. Mark the conversations as open, snooze or close to solving them easily.
Report analysis
Understand the key metrics to support customers. Know how long it takes to resolve an issue and what impact you are having on customers.
Conversational notes
Jot down notes around conversations. Discuss with your team and dissolve queries quickly. Ensure security for the notes.
Replies collision
Check out if your teammates have already replied to a customer conversation. Avoid replying repeatedly to an already answered conversation.
Tools integration
Increase work efficiency by integrating with other tools. Raise the capabilities of your teammates with robust tools such as Slack and Zapier.
Readymade replies
Save your time by storing the replies to the most common questions. Send canned replies to a customer in case he asks again.
Automate conversations
Use rules to automate new conversations. Boost the speed of your workflow and manage other tasks efficiently.
Start Growing With Peppybiz Today
With tools to make every part of your process more human and a support team excited to help you, getting started with inbound has never been easier.
